Refunds and Unused Seats

Individual Purchases

Online courses purchased individually are refundable within 14 days of purchase, provided the training has not been accessed. A unit of training is considered accessed once the individual has logged in and set up a student profile. Refund requests must be received by email at admin@candiversity.com. If a purchaser has been charged more than once for the same course in error, a refund for the duplicate charge will be issued upon request.

Training Accounts

Orders purchased by an organization using a Training Account can request a refund within 14 days of purchase for any seats that have not yet been accessed. A seat is considered accessed once the individual has logged in and set up a student profile. Seats that have been accessed within the 14-day window are not refundable; unused seats within the same order remain refundable.

Refund requests for Training Account orders must be submitted in writing to admin@candiversity.com and must specify the number of unused seats for which a refund is requested.

Training Account Expiry

Unused seats within a Training Account are intended for use within 12 months of purchase. The Canadian Diversity Initiative reserves the right to consider unused seats expired after this period. Organizations can request an extension, or discuss other options before any seats are considered expired.

General

All online training courses are tested extensively across systems, browsers, and devices. If you're having trouble accessing a course, contact us and we'll help you get started before you request a refund. If you have questions about this policy, please contact us before making a purchase.